Races

 

Refunds and Transfers

If you can no longer participate in the event please refer to 'Refund Policy' and 'Entry Transfers' below to check your available options.

REFUND POLICY

If you can't find anyone to replace you and would prefer a refund of your entry fee we are able to provide:
  • Full refund less $50 administration fee if you advise us by email anytime before the late entry fee date (11:59PM Friday 8th February 2019).
  • 50% refund if you advise us by email between Saturday 9th February 2019 and 11:59PM Friday 15th March 2019.
  • No monetary refund if you advise us after 11:59PM Friday 15th March 2019.

For refunds prior to 11:59PM Friday 15th March 2019 please email entries@ultratrailaustralia.com.au

In the event that the event course is, in the opinion of the event organisers, unsafe (for example by reason of heavy rain, high winds, bushfires, "acts of god"), organisers may, in their sole discretion, attempt to re-route the course, find an alternative shortened course or cancel the event. Organisers also reserve the right to cancel the event for any other reason which may include but is not limited to terrorism and war. If the event is cancelled, re-routed or shortened, no refund or transfer to another event will be made. Due to the scale of the event and travel & commitment involved by competitors, it is not practical to re-schedule the event to any other weekend.

ENTRY TRANSFERS

TRANSFER OF ENTRY BEFORE 16TH MARCH 2019 (EARLY ENTRY TRANSFER)

You are able to transfer your entry online to an acquaintance up to 11:59pm Friday 15th March 2019. You need to find the person yourself to transfer your entry to. You need to sort out payment between yourself and the person taking your entry. To transfer your entry to another person, login to your 'User Profile' and follow the instructions. The person who is taking your entry will also need to pay a $35 transfer fee online to complete their new entry.

TRANSFER OF ENTRY BETWEEN 16TH MARCH & 2ND MAY 2019 (STANDARD ENTRY TRANSFER)

You are also able to transfer your entry online to an acquaintance between 11:59pm Friday 15th March 2019 and 5pm Thursday 2nd May 2019. You need to find the person yourself to transfer your entry to. You need to sort out payment between yourself and the person taking your entry. To transfer your entry to another person, login to your 'User Profile' and follow the instructions. The person who is taking your entry will also need to pay a $65 transfer fee online to complete their new entry.

TRANSFER OF ENTRY BETWEEN 5PM 2ND MAY & 5PM 15TH MAY 2019 (LATE ENTRY TRANSFER)

You are also able to transfer your entry online to an acquaintance between 5pm Thursday 2nd May 2019 and 5pm Wednesday 15th May 2019. You need to find the person yourself to transfer your entry to. You need to sort out payment between yourself and the person taking your entry. To transfer your entry to another person, login to your 'User Profile' and follow the instructions. The person who is taking your entry will also need to pay a $120 transfer fee online to complete their new entry. You must ensure that you forward any event specific emails to the new entrant. You need to make the new entrant aware that they must read the Competitor Briefing document.

No entry transfers are permitted after 5pm Wednesday 15th May.

TRANSFER BETWEEN EVENT DISTANCES BEFORE 16TH MARCH 2019

If there are places available, transfers can be made between Ultra-Trail Australia 100, Ultra-Trail Australia 50 and Pace UTA22 events up to 11:59pm Friday 15th March 2019. Transfers cannot be made between the events after this date. If you are transferring downwards in distance; ie 100 to 50, 50 to 22 or 100 to 22, there is no refund of the difference in entry fee. If you are transferring upwards in distance, ie 50 to 100, 22 to 100 or 22 to 50 you must pay the difference in entry fee plus a $35 administration fee.

To check the possibility of transferring between the events, please email entries@ultratrailaustralia.com.au. Include in the subject line of the email: ‘[Your Name:] Ultra-Trail Australia Request to transfer between event distances’. In the email, include your name, the event you are currently entered into and the event you would like to change to. You will receive a return email on whether it is possible to transfer between events and if so, how to go about making the change via the entry system.

Note that as there are strict number limits for each separate event, you will only be able to transfer your entry between the events if there are spaces available in your desired distance at the time. It is quite possible that events will be full and transfers between events will not be possible.

 

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